Help & FAQs

How long will it take for my order to arrive? 

Most of our products are available immediately—we will notify your tracking number when we ship your order. We will ship your order on the same day before placing the order at 4 pm for UPS ground shipments. We do not ship on Saturdays, Sundays, or federal holidays.

Usually, the delivery may take 2-5 business days when you received your tracking number.

How much does shipping cost? 

Domestic UPS Ground Shipping is free in the Contiguous U.S on orders over $79.99. For more information on our shipping, please review the shipping page:https://sipamasks.com/shipping

How can I find out the status of my order? 

As soon as your order ships, you will receive a shipping confirmation email to track your order. You can also email us at  info@sipamasks.com anytime.

What if my item arrives damaged?

We’re sorry to hear your item arrived damaged! Please contact us at info@sipamasks.com / 1-770-934-4474 (10a-5p EST Monday-Friday) so we can make it right. Please include your order number in your email. 

Does Your hand sanitizer & disinfecting wipes meet FDA requirements?

We are committed to providing only safe, high-quality products to our customers. Our hand sanitizers and disinfecting wipes are formulated with 62-75% ethyl alcohol in compliance with FDA requirements.

We want to assure you that our sanitizers and disinfecting wipes are safe for use and meet all applicable FDA requirements for safety and efficacy.

Did the price of N-Pack item change?

From time to time, we may change our promotional pricing for a different pack of items. You can check the PACK option to pick the best value item for you.